Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

Notwithstanding the above, in the case of a contract for the regular delivery of goods over a defined period, the cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (Imanelle UG (limited liability), Hauptstr. 103, 58332 Schwelm, Germany, Tel.: +49 176 84455787, Email: info@imanelle.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal/cellophane wrapping has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Affiliated/financed businesses

If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely if we are also your lender or if your lender uses our services for the financing. If the loan has already been disbursed to us when the cancellation takes effect or when the goods are returned, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives). If you wish to avoid any contractual obligation as far as possible, exercise your right of cancellation and also cancel the loan agreement if you are entitled to do so.

General information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

Imanelle UG (limited liability)
Main Street 103
58332 Schwelm
Germany
Email: info@imanelle.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for notifications on paper)

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Date

(*) Delete as appropriate